Support

Need a hand?

The quick answers are below. If none of them fit, email us and we'll sort it.

Is the club an app or a website?

The Recipe Club works in your browser and as a web app saved to your home screen. Both open the same club and use the same membership.

Add the club to your home screen

iPhone: open therecipeclub.co.uk in Safari, tap Share, then Add to Home Screen. Android: open it in Chrome and tap Install app.

Where are the recipe videos?

Recipes with a saved video have a Watch recipe video action below the photo and recipe details on phones, and a video section on desktop. Not every recipe currently has a video.

If a video you previously used is missing, email us with the recipe name so we can check its link.

I've paid but I can't get in

First, check that you are using the email on your payment receipt. Use the link below to get a secure sign-in code and check the membership linked to that email. You do not need to buy another membership.

Find my existing membership

Still stuck? Email us with the email you paid with so we can check your access.

I can't find my confirmation email

Check your spam and promotions folders for a message from Stripe or from The Recipe Club. If it's not there, email us and we'll resend it.

Change my card or plan

Enter the email you paid with and Stripe, our payment provider, emails you a secure link. No password needed.

Manage my membership

How do I cancel

Tap the button below to open secure billing, where you can cancel any time. You keep access until the end of the period you've paid for.

Stripe doesn't recognise your email? Email us to cancel from the address on your payment receipt and we'll confirm by email. Opening the email doesn't cancel anything. Please send it so we can confirm.

Email hi@therecipeclub.co.uk and we'll come back to you.

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